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Our Main branch, located at 220 Paul W. Bryant Drive East, will be closed on Thursday, May 16, and Friday, May 17, to allow our Alabama CU team to relocate operations to the new main branch. 

ACU’s new main branch, located at 401 University Boulevard East in Tuscaloosa, will open to serve members on Monday, May 20, 2024. 

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Checking Accounts FAQ

  • Why did we switch to new checking accounts?

    We want to provide more value to our membership. Our Lifestyle Account offers great benefits for a low $5 per month fee. We encourage you to try these out by downloading the ACU Member Benefits App. If after three months you don’t find additional value, we are happy to refund your charges


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  • Does ACU offer a Free Checking Account?

    Our Value Checking account is free with online banking or mobile app. Our online banking and mobile app allows members to fully take advantage of all that Alabama CU has to offer.


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  • When will I be charged?

    The first fee will be charged on March 15. But if you are moving into our Value Account and do not currently meet the qualifications we encourage you to download our mobile app or online banking to ensure you will not be charged a fee.


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  • How do I avoid a charge?

    If you enroll in online banking or are age 23 and under or 55 or older you will not be charged a fee for our Value Account. Our Lifestyle Account has a set $5 fee, but provides lots of value and discounts that we feel confident you will find valuable. 


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  • Why did I get put into the Lifestyle Account?

    We selected the account we felt would provide the most value to each member based on their relationship with Alabama CU.


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  • Will my account number, debit card or bill-pay information change?

    No. All will stay the same and continue working as normal.


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  • What will happen to Pink Ribbon and On-Track accounts?

    Pink Ribbon and On-Track Checking accounts will transition over to one of our new accounts.


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  • Will these changes affect Business Accounts?

    No, these new products are for personal accounts only.


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  • Will Oops! Pay be changing?

    No, Oops! Pay will remain the same.


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  • How to report a lost or stolen debit card

    Call 888.817.2002 during Alabama Credit Union's business hours. If the credit union is closed, you should call 833-448-0027 to report your lost or stolen Debit MasterCard®.

    In most cases, your Debit MasterCard® will be blocked immediately, thereby preventing any additional charges from posting to your account.

    • Best practice: Make a photocopy of all of the information in your wallet, and keep it in an easily accessible safe place. Be sure to photocopy the back sides of cards — they often contain information for reporting lost or stolen cards, or resolving disputed transactions.

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